Meta, the parent company of Facebook and Instagram, reported that it removed over 33 million pieces of content across 125 policies on its social media platforms in India in April.
In its monthly report, which complies with the 2021 Information Technology rules (Intermediary Guidelines and Digital Media Ethics Code), the company said it removed 27.7 million pieces of content across 13 policies on Facebook, and more than 5.4 million pieces of content across 12 policies on Instagram from April 1-30.
Under the new 2021 IT rules, digital and social media platforms, which have over 5 million users, must publish monthly compliance reports. The company said it received complaints through predetermined channels. These include predefined channels for specific violations, self-correction workflows where users can download their data, and ways to resolve hacked account issues, among others.
The company stated, “We measure the number of content pieces (such as posts, photos, videos, or comments) that we take action on for violating our standards. The action could include removing a piece of content from Facebook or Instagram or covering photos or videos that might disturb some audiences with a warning.”
According to Meta, Facebook received 8,470 reports through the Indian grievance mechanism. The company provided tools for users to resolve their issues in 2,225 cases. Meta added, “Among the other 6,245 reports requiring specialist review, we reviewed the content per our policies and took action on a total of 1,244 reports. The remaining 5,001 reports were reviewed but may not have resulted in action.”
On Instagram, the company received 9,676 reports through the Indian grievance mechanism from April 1-30. The company stated, “Among these, we provided tools for users to resolve their issues in 3,591 cases.” Among the other 6,085 reports that required specialist review, Meta reviewed the content and took action on 1,664 reports in total.
The company reported that the remaining 4,421 reports on Instagram were reviewed, but action may not have been taken on them.